Sorry, I am using a Myki

20 01 2010

Myki is Melbourne’s new public transport ticketing system. It’s been in the news a fair bit due to the problems it’s been having.  I bought a myki two weeks ago and have been using it in anger ever since. It should be much much simpler to use, and it would be, if it worked all the time.

Of the four times a day I have to touch the myki card on a reader, twice in the morning and twice in the evening. One of those touch’s will fail or take a long long time to scan. Pretty unacceptable, but also damn annoying for those people in the queue behind me whilst they wait for the card to work.

So, I figured it would be good to warn them why you are stooped over at the ticket barrier swearing, so I have designed a t-shirt. It has the same message printed on both side and lets your fellow commuters know why you are holding them up, and why you are muttering swear words to yourself.

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Catchoftheday.com.au – Shamefull

29 10 2008

For a while now CatchOfTheDay.com.au (COTD) has been advertising a birthday bash where they were going to offer up a number of items at huge discounts. Sounds too good to be true? It is.

From 12:00pm today the site has been running like a dog, frequently down and unresponsive. Tonight, I finally managed to get the page to load, and to see something I was interested in buying. So I clicked on Buy Now. After entering my credit card details and confirming the purchase I was confronted by this:

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Notice the sold out at the bottom.  After providing my credit card details which were accepted the site went on to say that it had sold out.

I along with several hundred other potential customers of COTD are extremely unhappy. COTD management, there are some important lessons to learn here:

  • Don’t over advertise. If there are only four items up for grabs, say so. Bait and switching is a scam.
  • Make sure your site can handle the load, maybe move off PHP and onto Azure? 😉
  • Consider changing the flow of your site, like Ticketmaster. If you manage to buy something, that’s it you have got it. Hand over the rest of the transaction to other servers. If the user fails to pay within a set time, return it to the pool. You have the ability to do this in the 1 hour window per catch
  • Events like this can hurt as well as improve your name if they are not managed correctly

Oh and one final thing, I had  better not be charged for the item on my credit card or I am going to be REALLY REALLY unhappy.