SharePoint crashing IE 7

20 08 2007


Since upgrading to MOSS at work, IE7 has started crashing when trying to open document in the document library. What’s been more infuriating is that it’s only causing problems on some people’s laptops. Whilst I was on leave I had my laptop reimaged and hoped this would stop the problem, but unfortunately not, when I clicked on a document the dreaded Internet Explorer has encountered a problem dialog popped up 😦

Anyway, on Friday I spent 20 minutes during lunchtime and Googled the issue, there appear to be two issues with IE 7 and SharePoint. Both issues seem to be caused by having Office 2007 and Office 2003 installed on the same machine. My laptop is running Office 2007 Enterprise, Project 2007 and Project 2003. Normally I am a big fan of running the latest / greatest, but we use Project Server at work and need Project 2003 to talk to it until we upgrade our internal server.

So why am I telling you all this? Well because it can be fixed. There is a hot fix issued by Microsoft, that fixes half of the problem, but to totally put the issue to bed you need to do the following:

1. Go to your c:\program files\Microsoft Office\Office 12\ directory;

2. Delete the file OWSSUPP.DLL file;

3. Run the Office Diagnostics tool included in Office 2007.

The tool will run for an eternity and then fix something in one of the last steps.

After completing the above, IE7 is behaving itself in MOSS / WSS and my productivity has gone through the roof again 🙂



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